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You’ll see the charge on your bank statement within 2 business days if your bank account is in Germany or Austria. With accounts in other SEPA countries it can take up to 6 business days. Each ticket you sell has a unique Order ID, Barcode number and QR code. The best way to ensure that attendees don’t share tickets is to use our Eventbrite Organiser mobile app to scan tickets at your event. Valid orders show under “Tickets” in your Eventbrite account. Log in and go to “Tickets” to confirm your order completed. If you don’t see any orders under “Tickets”, read the information below before placing another order. When an event gets cancelled, Eventbrite expects organisers to offer refunds or a similar experience. If there’s no communication from the organisers to attendees about the available options, attendees can request a refund through Eventbrite. Read the guidelines for organisers and attendees below for more information.
You can transfer attendees to other events, ticket types, or seats. Make sure your event uses Eventbrite Payment Processing, the attendee paid with a debit or credit card, and you have enough funds in your event. To get started, go to “Orders” (under “Manage attendees”), find the attendee you want to transfer, and choose “Transfer attendee”. If you’re using Eventbrite Payment Processing, you can see all the financial information for your event all in one place by downloading an event invoice. From your Manage page, access the Orders report and select “Download event invoice” to generate your event invoice at any point during or after your event. To set your event privacy, go to “Privacy” (under “Privacy Settings” on your Event Dashboard). To register for an event using Eventbrite Payment Processing, attendees must choose their ticket, enter registration information, and complete their purchase. The event organiser and ticket buyer both receive an order confirmation email when an order is completed successfully.
If you don’t see your tickets, contact the event organiser and ask them to resend your order confirmation. Invoices are sent when a balance is owed for the Eventbrite service fee. To collect the service fee, Eventbrite will send an invoice on the first day of each month for fees on orders placed in the month before. Pay your invoices within your Eventbrite account, or by mail with a check . To use Google Universal Analytics with Eventbrite, create a new property in your Analytics account and get the tracking ID. Then go to “Tracking pixels” (under “Marketing”) and select “Add new pixel”. Eventbrite automatically adds in the rest of the tracking pixel code to your checkout.
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The legal basis for the transfer of data within the HomeToGo Group is Article 6 , and GDPR. Taboola uses cookies (see section 3.6.) that determine which content you use and which of our pages you visit . The cookie enables us to create pseudonymous usage profiles by collecting device-related data as well as log data, and enables us to recommend content that matches your personal interests. This permits us to individually customize our offerings for you. These usage profiles cannot be used to establish your identity. Pixel technologies (see section 3.7.5.) from Criteo SA, 32 Rue Blanche, Paris, France (“Criteo”) collect and store data for marketing and optimization purposes. Together with Criteo, we determine the purposes and means of processing and are therefore jointly responsible for processing. The Apple Ad-ID is a pseudonym that prevents personal plain data from being disclosed to Google. The Apple Ad-ID is transmitted to a Google server in the US and stored there. For this, cookies are used to enable analysis the use of our website.

Transfer Your Attendees To Other Ticket Types, Events, Or Seats

Then add the pixel to your event using our self-service tool. Refunds can be issued back to the original payment method used to purchase the ticket or as a credit that attendees can use for your future events. Credits let you easily refund orders and secure sales on other events you plan to host. Like all refunds, you issue credits to your attendees directly.
After you update the email address, you’ll be asked to enter the password on the account to make the change. Just remember that you can only change the account email address to one that’s not currently registered on Eventbrite. Copy your event to easily create a new event with the same details as a previous one. To get started, choose “Copy Event” and follow the prompts. Keep in mind that you can’t copy an event that was created in a what is an impressum on a facebook page package with more features than your current package. Hidden tickets will not appear to attendees unless they have an access code. To hide a ticket, go to “Tickets” in your event and select your ticket type. Then, select “Advanced settings” and change the visibility to “Hidden”. To close your Eventbrite account, log in and click your user in the top menu. PDF tickets are sent to attendees when they register for events on Eventbrite.
If you do not wish to have your data processed by, please contact our customer service directly at We provide you with a contact form which you can use to ask us questions by entering your name and your email address. The use of the contact form is voluntary, and your data is processed in order to fulfill our contractual service obligations (Article 6 GDPR). In detail, the legal basis for the purposes a) and b) is Article 6 GDPR. Sharing this data enables us to fulfill our contractual obligations arising from our terms of service.
Create a custom URL for your event to make it more personalized and easy to remember. Then scroll to the bottom and click “Edit” under “Your event URL”. If you’re considering purchasing from a third-party, remember it’s safest to purchase tickets for Eventbrite events through the authorised Eventbrite listing. Eventbrite can’t verify or guarantee tickets sold outside of the authorised listing. Payouts are returned when the account information added on Eventbrite doesn’t match your bank’s records. If your bank returns your payout to Eventbrite, you’ll receive an automatic email notification and your Event Dashboard will show a “Returned” status under Payouts. Update your payout information by selecting “Payout method” (under “Payments & Tax”).
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Attendees can go straight to an organiser’s event listings, or quickly save them for later. If you’re not sure why you received a payout from Eventbrite, you can use the Credits ID or Reference Number to find the event listing and contact the organiser who created the event. The organiser what is an impressum on a facebook page also enters the payout details, so they’re a good contact if you’re looking to identify the beneficiary. You can change the email address on your Eventbrite account when logged in. To do this, just go your Account Settings page, then select “Change” under your email address.

Set Up Your Event Order Form

To get started, visit the event page and select “Tickets” or “Register”. If the organiser has turned on seat selection, you’ll see “Buy on map”. Once you complete your order, you’ll receive a confirmation email with your tickets and seat assignments. Events in Germany and sometimes elsewhere may allow you to pay via SEPA Direct Debit. To get started, just select SEPA Direct Debit from the “Payment Method” drop-down menu.

  • Then the new account owner can visit to change the password.
  • To claim your ticket, just hit “Claim Your Order” in the email you received.
  • Go to Account Settings and select “Change” under the account email address.
  • Then click the gear next to the content you want to restrict.
  • If you want to further restrict access, go to “Online event page”.
  • If you need to transfer an Eventbrite account to someone else (like a co-worker or colleague), update the email address on the account.

Use email campaigns to notify potential customers about your events. Go to “Manage my events” and click “Email campaigns” to get started. Select “New campaign” to set up a new email campaign, or click a sent campaign to see how it’s doing. Under the conditions of Article 21 GDPR, data processing can be objected to on grounds relating to the particular situation of the data subject. The questions and the information you enter will be transferred to our ticket system. To this end, we make use of the support services of, 1 Market Steet, San Francisco, CA 94105, USA.
Before you send more invitations and email reminders, save your invited guests into a new or existing contact list in your account. When viewing the contact list, you can use the “Status” column to sort your contacts by email status. Be sure to remove any contacts with a status of Bounced, Unsubscribed, Complaint, or Undelivered/Blocked. Wherever you’re located, you can use the Eventbrite app for Android (Android version 5.0 and above) to find, purchase tickets to, save, and even share events that you’re interested in. You can also use the app to reference tickets to events you’re registered to attend. Invite attendees to your event without impacting ticket inventory or event capacity with the “Guest Lists” feature. To get started, go to your event’s Manage page and click Guest Lists (under “Manage Attendees”). Enable reserved seating under “Basic info” when you create your event.
Eventbrite provides free email and invitation tools to help you get the word out about your event. The “Traffic from Promotional Tools” section of your Event Dashboard provides an at-a-glance view of referrals to your event listing. Various Eventbrite Channels driving traffic to your event are shown and you can see the overall contribution to ticket sales in the Analytics section of your Manage page. Unrelated third-party registration systems may allow attendees to sign up to complete registrations to free events on their behalf. While these are valid registrations, this can sometimes increase the level of oversight needed to manage events. If you’re managing a high profile event consider setting up your tickets specifically to reduce the likelihood of auto-attendee registrations completing for your event. We don’t currently have a way to add a PDF to your event page for attendees to download, but you can share attachments using other services in combination with Eventbrite.
First, add your Google Analytics pixel to your Eventbrite event. This is an advanced feature that requires help from a web developer. It’s easiest to check your email for an order confirmation from Eventbrite. Another option is to log in to Eventbrite and find the order under “Tickets”.

Join An Online Event

Add your event to Facebook to promote, share, and sell tickets on Facebook. Attendees can buy tickets directly on Facebook, share your event with their friends, and add it to their Facebook calendar. To get started, go to “Add to Facebook” (under “Marketing”). Your organiser profile page shows all your public events in one view. When you publish a new public event, people that follow your profile page get an email or an app notification from Eventbrite.
With the Eventbrite Organiser app, you can sell tickets and assign seats using your mobile device. There are a number of reasons transfers might not be working, the most common has to do with making sure they’re enabled properly and the event isn’t a “Free” event . Make sure your event is “Live” and available to complete registrations, then review your settings on the Manage page under Registration Transfers. If you have trouble registering for an event, there are a few things to check. Make sure all your billing information is entered correctly and that the form is filled out completely. You can also clear your browser’s cache and cookies or use a different web browser to complete your order. If your event is using PayPal for checkout, you’ll need to contact PayPal support for help.
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If you don’t need to scan barcodes or collect paper tickets at your event, turn off PDF tickets. With Eventbrite’s promotional tracking links, you can track any number of different campaigns with a unique URL for each effort . Get started creating these custom links in the Invite & Promote section of your event’s Manage page. what is an impressum on a facebook page Add additional terms and give your attendees the ability to check a box to agree to displayed terms. From your event’s Manage page, go to Order Options and select “Order Form”. Then collect information from each attendee, select “Add custom question” and set the “Question Type” dropdown to “Additional Terms” to get started.

Troubleshoot Problems Registering For An Event

On your venue map, create seating sections and add ticket tiers. You can sign up and log in to Eventbrite with your Facebook account. If you already have an Eventbrite account, link it to your Facebook account under “Linked Accounts” in your Eventbrite Account Settings. If you created your Eventbrite account with your Facebook Login, set a password under “Password” in your Eventbrite Account Settings.
On your event’s “Manage” page, select “Order Form”, make sure you’re collecting information from “Each Attendee”, and scroll to “Group Registration” to set up. Events are public by default, which means they are listed by major search engines and shown in Eventbrite’s search directory. You can use the tools on your event dashboard and those in the App Marketplace to promote upcoming events. View a list of current and past payouts for events that used Eventbrite Payment Processing.

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